Frequently Asked Questions

Everything You Need to Know About Lazy Beanz

At Lazy Beanz, we create premium handmade outdoor bean bags, cushions, and comfort pieces designed for the Australian lifestyle. Whether you're relaxing by the pool, styling your patio, or creating a cozy indoor retreat, we want your experience with us to be simple, enjoyable, and stress-free.

Below are answers to some of our most commonly asked questions. If you need any additional help, our team is always happy to assist.

Products & Materials

What products does Lazy Beanz offer?

We specialise in premium outdoor bean bags, ottomans, custom cushions, lounge sets, and personalised comfort pieces designed for both indoor and outdoor living spaces.

Are your products made in Australia?

Yes — all Lazy Beanz products are proudly handmade in Queensland, Australia using carefully selected, high-quality materials.

What materials are used in your bean bags?

Our products are made using durable outdoor fabrics that are UV-resistant, mould-resistant, and designed to withstand Australian conditions. We also use premium marine-grade zippers for long-lasting performance.

Are the bean bags suitable for outdoor use?

Absolutely. Our products are specifically designed for outdoor living and are perfect for patios, pool areas, balconies, caravans, boats, and coastal homes.

Are your bean bags comfortable for everyday use?

Yes. Comfort is at the heart of every Lazy Beanz design. Our bean bags are created to provide supportive, relaxing seating for both casual lounging and everyday use.

Do the bean bags come filled?

Most bean bags are sold as covers only unless otherwise stated on the product page. This helps reduce shipping costs and allows you to customise the firmness to your preference.

Are your bean bags easy to fill?

Yes. Our products are designed with an easy-fill sock system to make filling and refilling much easier and less messy.

Can I customise my order?

Yes — we offer custom cushion and upholstery services along with selected personalised options. If you have a custom request, simply contact our team for a quote.

Orders & Shipping

Do you ship Australia-wide?

Yes. We offer shipping across Australia, with delivery costs calculated at checkout based on your location and order size.

How long will my order take?

As many of our products are handmade to order, current turnaround times are approximately 3 weeks. Delivery times may vary during busy periods.

Can I track my order?

Yes. Once your order has been dispatched, tracking information will be sent to you via email.

Do you offer local pickup?

Yes. Local pickup is available from our Rothwell showroom by appointment unless otherwise arranged.

What happens if my package is delayed?

While we work hard to dispatch orders on time, shipping delays can occasionally occur due to couriers or peak periods. If you experience any concerns, our team will gladly assist you.

Returns & Exchanges

What is your return policy?

Due to the handmade and custom nature of many of our products, we do not offer refunds or exchanges for change-of-mind purchases.

What if my item arrives damaged or faulty?

If your order arrives damaged or faulty, please contact us within 7 days of delivery with clear photos and your order details. We’ll work with you to resolve the issue as quickly as possible.

Can I cancel or change my order?

Orders may only be changed or cancelled before production begins. Once production has started, custom and made-to-order items cannot be cancelled.

Showroom & Contact

Do you have a showroom?

Yes — you’re welcome to visit our showroom in Rothwell, Queensland to view selected products and fabrics in person.

Where are you located?

Lazy Beanz Showroom
Unit 8, 11–17 Bremner Road
Rothwell QLD 4022
Australia

What are your showroom hours?

Our current showroom hours are:

• Wednesday – Saturday: 8:30am – 4:30pm

• Sunday: Visit us at the Redcliffe Markets

• Monday & Tuesday: Closed

How can I contact you?

You can reach our team through the contact form on our website, by phone, or via email.

Phone: +61 7 5301 8044
Email: info@lazybeanz.com.au

Payments & Security

What payment methods do you accept?

We currently accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, and other secure payment options available at checkout.

Is my payment information secure?

Yes. All payments are processed securely through trusted encrypted payment gateways to help protect your information.

Still Have Questions?

We’re always happy to help.

If you can’t find the answer you’re looking for, please contact the Lazy Beanz team and we’ll gladly assist you with product recommendations, custom orders, shipping enquiries, or anything else you may need.