Shipping policy
Shipping Policy
At Lazy Beanz, we strive to provide excellent service with every order. Please review our shipping details below.
Order Processing Time: Our current order turnaround time is 3 weeks. This allows us to prepare your items with care and attention.
Shipping Method: Once your order is processed, we ship using Signature Post, ensuring your package arrives safely and securely. A signature will be required upon delivery.
Thank you for choosing Lazy Beanz! We appreciate your patience and support.
Australia-Wide Delivery
We deliver to most locations across Australia using a combination of courier services and Australia Post, depending on your location and the size of your order.
Estimated delivery timeframes (after dispatch):
- Metro areas: 3–7 business days
- Regional and rural areas: 7–14 business days
Timeframes are estimates only and may vary during peak periods, public holidays, or due to carrier delays outside our control.
For any questions about your delivery, please contact us at info@lazybeanz.com.au.
New Zealand Delivery
We ship to New Zealand. Due to the size and weight of our products, freight costs are calculated and quoted per order.
Estimated timeframe: 7–14 business days after dispatch.
To receive a freight quote for your NZ order, please contact us at info@lazybeanz.com.au before placing your order and we'll confirm costs and availability.
Courier vs Australia Post
Smaller items — including covers shipped unfilled — are generally dispatched via Australia Post. Larger items such as filled bean bags, ottomans, and bulky orders are sent via road freight courier.
The carrier used for your order is determined by us based on the most appropriate and cost-effective method for your location and order size. We do not offer carrier selection at checkout.
Covers Shipped Unfilled
To reduce freight costs and minimise the risk of damage in transit, covers (without filling) are shipped flat and unfilled unless otherwise specified. This applies to bean bag covers, ottoman covers, and similar products where filling is not included.
If you have questions about whether your order will be shipped filled or unfilled, please contact us at info@lazybeanz.com.au prior to ordering.
Freight Quotes
For oversized, bulky, or high-volume orders — including wholesale and trade orders — freight costs may need to be calculated separately. In these cases, we will contact you after your order is placed to confirm the freight cost before dispatch.
If you'd like a freight estimate before ordering, please contact info@lazybeanz.com.au with your postcode and the products you're interested in.
Ready-to-Ship Orders
Ready-to-ship items are products we have in stock and available for immediate dispatch. These orders are typically dispatched within 1–3 business days of payment being received and confirmed.
Dispatch times may be slightly longer during peak periods or public holidays.
Made-to-Order Production
Some Lazy Beanz products are made to order. These items are crafted after your order is placed and payment is confirmed.
Production lead time: Approximately 2–4 weeks, depending on current workload and product specifications.
Once your made-to-order item is complete, it will be dispatched and you will receive tracking information. We will notify you if there are any delays to your production timeline.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery.
If you have not received tracking information within the expected dispatch window, please check your spam or junk folder first, then contact us at info@lazybeanz.com.au and we'll look into it for you.
Local Pickup — Rothwell, QLD
Local pickup is available from our Rothwell, QLD location by appointment only.
Please do not attend to collect your order without first confirming a pickup time with our team. We will contact you when your order is ready and arrange a suitable time.
For pickup enquiries, please contact info@lazybeanz.com.au.
Local Delivery
Local delivery may be available for customers in the greater Brisbane and Moreton Bay area. Please contact us at info@lazybeanz.com.au before placing your order to confirm availability, applicable areas, and any associated delivery fees.
Signature on Delivery & Authority to Leave (ATL)
By default, most deliveries require a signature on delivery. If you would like to grant Authority to Leave (ATL) — allowing the carrier to leave your parcel in a safe place without a signature — please include this instruction in the order notes at checkout or contact us at info@lazybeanz.com.au immediately after placing your order.
Please note: if ATL is granted, Lazy Beanz and our carriers accept no responsibility for loss or theft of parcels left unattended.
Incorrect Delivery Addresses
Please ensure your delivery address is correct at the time of ordering. If you notice an error after placing your order, contact us immediately at info@lazybeanz.com.au and we will do our best to update the address before dispatch.
Once an order has been dispatched, we cannot guarantee that address changes can be made. Any costs incurred as a result of an incorrect address — including redelivery fees, return freight, or re-dispatch costs — will be the responsibility of the customer.
Freight Damage
We take care in packaging all orders, however damage can occasionally occur in transit. If your order arrives damaged, please:
- Take clear photos of the damaged packaging and product before opening or using the item.
- Contact us within 48 hours of delivery at info@lazybeanz.com.au with your order number and photos.
- Do not dispose of the original packaging until the matter is resolved.
Claims made after 48 hours or without photographic evidence may not be accepted. We will work with you and the carrier to resolve the issue as quickly as possible.
Remote and Hard-to-Reach Areas
Delivery to remote, island, or hard-to-reach areas may not be available through standard shipping rates. If you are located in a remote area, we recommend contacting us at info@lazybeanz.com.au before placing your order to confirm delivery availability and any additional freight costs that may apply.
Duties & Taxes
Australian orders: All prices displayed on our website include GST (Goods and Services Tax) where applicable.
International orders (including New Zealand): Customers outside of Australia are responsible for any import duties, customs fees, taxes, or charges levied by their country's customs authority. These charges are not included in our product prices or shipping costs and are payable by the recipient upon delivery. Lazy Beanz has no control over these charges and cannot predict their amount.
We recommend checking with your local customs office for information on applicable duties and taxes before placing an international order.
Questions?
If you have any questions about your delivery, please don't hesitate to get in touch with our team.
📍 Rothwell, QLD
📧 info@lazybeanz.com.au
🌐 www.lazybeanz.com.au